CASE_PARTENAMUT
David Fraiture
Chief Transformation Officer
After 10+ years in the consulting business, I joined Partenamut in 2016 as Chief Transformation Officer. With my teams, we are in charge of various transformation dynamics, such as customer journey & process improvements, quality management, data exploitation & automation.
WHAT WAS YOUR NEED
(RELATED TO RPA)?
As a transformation team, we aim to automate processes and activities within Partenamut. Like many other insurance / banking companies, we live in a mix of back-office mainframes (AS400), custom applications (mainly JAVA based) and front-end new technologies. In that complex landscape, to generate a respectable ROI, automation initiatives using a classic IT development approach often requires a significant gain in terms of workload saved. It means many “small” low-value activities are never eligible for automation within pure IT projects. RPA technology enables the business to attack all these small low-value activities.
Therefore, we decided to invest in an internal RPA Center of Excellence to support that automation approach, within the Transformation team. The RPA CoE had to be built from scratch: we had neither technical knowledge, nor process / organization / best practices experiences at all. We chose B_Robots to guide us in building this internal RPA CoE.
WHAT HAS B_ROBOTS
DELIVERED?
First, B_Robots took the time to better understand our organization, dynamics & available skills in the organization. It was an important step, because it ensured a better fit between our reality and the best practices that could be implemented. At the end of this phase, a diagnosis of the current state has been delivered, together with a one-year roadmap to build the CoE.
Then, we worked hand in hand with B_Robots to deliver the roadmap. B_Robots ensures a solid technical presence on the field, side-by-side with our RPA developers, enabling them to grow in expertise. Beside of that, B_ Robots helped the management to install best-practices like demand management, RPA candidate identification & analysis, ROI calculation, release management process, …
WHAT WAS THE ADDED
VALUE OF B_ROBOTS?
The most important strengths of B_Robots are:
- PROXIMITY WITH THEIR CLIENTS: they work with you, side by side, in the team. They are friendly, active listeners & very flexible when it comes to solving unexpected issues.
- EXPERIENCE: they combine various backgrounds, mainly in
automation, that are very valuable regarding RPA challenges. - TECHNICAL EXPERTISE: the RPA market is booming, but it is hard to find real technical specialists who can teach you best practices, tips & tricks to use in your development. B_Robots is definitely a reliable partner for the RPA technical knowledge.
WHY WOULD YOU RECOMMEND US?
If you are looking for a flexible & reliable partner in RPA, who always looks for pragmatic & efficient ways of working, I would definitely recommend you to talk with B_Robots!
Convinced by our
business case?